how to get help
The Texas Health and Human Services 2-1-1 help line can refer you to local assistance organizations: www.211texas.org or call 2-1-1
For information on federal utility assistance providers: www.tdhca.state.tx.us/texans.htm
To file a complaint about your electricity provider: www.puc.texas.gov/consumer/complaint/Complaint.aspx or call 1-888-782-8477
According to consumer advocacy organization Texas ROSE, the best way to prevent disconnection of your electricity is to stay in contact with your electric provider when you have trouble making payments and request a deferred payment arrangement you can afford.